Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns
To complete your return, we require a receipt or proof of purchase. All returned products must be in their original packaging, including hang tags, labels and bar codes. To be eligible for a return, your item must be unused and in the same condition that you received it. The returned product must be current and in saleable condition. Returned items in new condition which require repackaging are subject to a fee of up to 25%.
Please do not send your purchase back to us without first emailing us at motomarket@iconicmotorbikes.com to receive return instructions.
There are certain situations where only partial refunds are granted:
There are certain situations where the item is not eligible for a refund:
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Any item listing that includes the following: “as-is”, “final sale”, “no refunds”, “no returns accepted,” “all sales final,” or with similar language.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at motomarket@iconicmotorbikes.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to motomarket@iconicmotorbikes.com.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Sale Items
All sales are final on discontinued or closeout items. Sale items are not eligible for a refund. If a sale item you purchased and want to return is determined to be eligible for a refund, it will be refunded at the sale price.
Apparel and Helmets
- Any merchandise or part which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
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Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
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Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
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Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.
Electronics, Hard Parts, Tools, Tires
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Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
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Parts must be in original condition and show no signs of wear, alteration or damage from installation to be returned.
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Any Tool or Chemical that has been opened or seal broken is non-returnable.
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Open box items for which the packaging has been destroyed are not returnable.
International Returns
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International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. The customer is responsible for any applicable brokerage or customs charges.
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Any items shipped COD or having additional brokerage fees that are charged to Iconic Motorbikes upon delivery will be rejected.
Defects
